hu Birkelt village is a campsite nestled in the heart of the stunning Mullerthal region, also known as Luxembourg’s “Little Switzerland”. Surrounded by spectacular natural landscapes, the site has long been a favourite for those seeking a genuine connection with nature, combined with the comfort and hospitality only a high-quality destination can offer. With a wide range of accommodation options—from classic pitches for tents and campers to modern mobile homes and glamping tents—hu Birkelt village is perfect for families, couples, and groups of friends looking to enjoy a holiday immersed in the beauty of the Luxembourg countryside.
Our mission has always been to offer guests an experience that goes beyond expectations, with a focus on high-quality services, hospitality, and a comprehensive tourism offering. Every aspect of the campsite is designed to provide maximum comfort while also sparking curiosity and encouraging discovery of the region and its traditions. Our guest-centred approach focuses on meaningful hospitality, emphasising active listening, personalisation, and a constant search for innovative solutions to meet guests’ needs.
One clear reflection of this commitment is the renovation of the historic Tournesol swimming pool in the village of Larochette. This national monument, which has been a special place for the local community since the 1970s, was restored and reopened with great respect for its heritage, while adding a modern touch. The project gave the pool a new lease of life while preserving its original character and historical importance. Our intervention helped protect a piece of Larochette’s collective memory and transformed the space into a more enjoyable and functional experience for our guests.
One of the things that sets hu Birkelt village apart is our dedication to ensuring every guest has the best possible experience. This is why we launched the “Voice of Customers” project, based on actively listening to guests’ needs and feedback through regular surveys, monitoring online reviews, direct interaction, and ongoing communication between staff and visitors. This system allows us to gather precise insights into what our guests want and expect, so we can continually adapt and improve our services.
Voice of Customers goes beyond simply collecting feedback: it’s about responding quickly and effectively to guest requests. Every comment is taken into consideration and used to refine our offering, promptly resolve any issues, and make necessary improvements. What’s more, our team of Guest Relators welcomes each guest personally, ensuring a warm reception and making everyone feel special from the moment they arrive, while also offering support when needed.
Another key feature of hu Birkelt village is our pet-friendly approach. We know that pets are an important part of the family and deserve to be part of the holiday too. That’s why we’ve created facilities and spaces that allow guests to stay with their pets in total comfort and safety. Our pet-friendly policy includes dedicated areas for animals, like our dog bars, welcome kits for four-legged friends, and the opportunity for them to enjoy the surrounding nature just like their humans. Being able to bring your pet along makes a stay at hu Birkelt village even more special and complete.
As part of our commitment to modern, high-quality hospitality, we’ve introduced innovative solutions like online check-in, allowing guests to register easily before they arrive. This not only streamlines the arrival process, but also reduces waiting times at reception and improves overall service efficiency. We also developed an intuitive web app that gives guests access to all useful campsite info, entertainment schedules, local events, and the ability to book a table at the restaurant.
Digital innovation has played a key role in optimising campsite operations and enhancing guest satisfaction. Our web app lets guests interact with services in real time: book activities or a restaurant table, check timetables, or even leave feedback. In every accommodation unit, guests will find a QR code they can scan to contact reception directly in case of issues like a broken appliance or the need for new sheets. These tools not only simplify the stay but also create a more direct, personalised connection with guests, helping them enjoy a stress-free experience.
Sustainability is one of our core values, and we’re always working to reduce the environmental impact of the campsite. Our accommodation units are designed for energy efficiency and waste reduction, and we’ve set up specific areas for recycling. After recent renovations, our swimming pool has transitioned from a fuel-oil system to an electric one, significantly lowering its environmental impact. A similar improvement was made in our on-site laundry, where we’ve replaced the washing machines with smart, connected models that inject eco-certified detergent automatically.
Our commitment to sustainability is also reflected in the activities we promote, like excursions in the Mullerthal region, which we actively encourage as an ideal destination for eco-conscious travellers. Starting with the hiking trails right next to the campsite, we suggest eco-friendly experiences that raise environmental awareness and make your stay both enjoyable and sustainable.
hu Birkelt village is deeply rooted in the local area and works to promote and support regional resources. We’ve created articles and a guide to help visitors discover Luxembourg’s hidden treasures, from hiking routes to historical sites, and we encourage guests to explore the surrounding region. We also sponsor local events such as the Diekirch March, which celebrates local history and encourages visitors to immerse themselves in the country’s traditions.
Thanks to a close partnership with the Larochette tourism office, we receive regular updates about weekly and monthly events, so we can help our guests experience the real spirit of Luxembourg through unique activities that enrich their holiday.
hu Birkelt village isn’t just a campsite—it’s a true destination that offers warm, authentic, and forward-thinking hospitality. With a constant focus on the guest experience, sustainability and innovation, we strive every day to be the best possible host. We offer a range of activities for every age and interest, from pool games and themed events to nature walks and sport-focused bootcamps.
Thanks to our ongoing efforts to improve service quality and attention to detail, our site stands out as the perfect choice for anyone seeking a unique holiday experience that combines tradition and innovation with care for the environment. At hu Birkelt village, hospitality becomes an unforgettable experience.