1. The competition
Luxembourg Tourism Awards 2023 is a competition intended to reward those who work in the tourism sector, who are able to present a project related to the provision of a tourism service within the active tourism sector. The project presented must fit the active tourism philosophy, i.e. it should open people’s minds to other cultures, encourage them to take part in local activities, which may involve a personal challenge or a learning experience for personal development. Active tourism is closely linked to rural tourism, and furthermore, it is practised by people who care deeply about the environment, as it is based on ecological and sustainable tourism. Active tourism is therefore a philosophy that combines adventure, ecotourism and cultural tourism through exploratory trips or visits.
There is no time restriction on the projects submitted to the competition, however, they must still be in existence and operational. Projects, ideas or concepts that are in the process of being set-up or are still in the planning phase are excluded from the competition.
The competition is divided into seven categories:
- Ecotourism or ecotourism activities
- Gîtes and more unusual accommodation
Each entrant may submit several entries. Identical entries cannot be presented in multiple categories. Projects that were awarded a Prix d’Excellence (Excellence Award) or a Coup de Coeur (Public’s Favourite) award at the 2021 Luxembourg Tourism Awards are excluded from the competition.
For each entry, the entrant is given an ID number specific to their entry. This ID number must be stated in all correspondence.
2. The organiser
The Ministry of the Economy’s General Directorate for Tourism (hereinafter referred to as the “Organiser”) is organizing the competition called the Luxembourg Tourism Awards 2023 (hereinafter referred to as “LTA 2023”).
3. The entrants
Any commercial company, foundation, public institution, non-profit organisation, municipal administration or natural person whose main activity and registered office are located in the Grand Duchy of Luxembourg is eligible to submit an entry.
4. Duration of the competition
The competition runs for a limited period. The opening date of the competition, its timeline and the closing date of the competition can be found on the website www.tourismawards.lu.
5. The jury
The Organiser shall set up a jury composed of five people. Entries that meet the conditions defined in points 1. and 3. of these regulations are awarded laureate status. Among the laureates, the jury will select up to five finalists per category, based on the criteria set out in the document “LTA 2023 Assessment Criteria” which can be viewed on the www.tourismawards.lu website. The Organiser will notify the laureates that have been selected as finalists. Entrants will not be informed of the selection and assessments made by the jury. The Organiser reserves the right to visit an entrant, after giving prior notice, to assess the submitted project on site. Please see the document “Annex to the LTA 2023 regulations” which can be viewed on the www.tourismawards.lu website.
The jury is led by a chairperson appointed from the members of the jury on the day of the initial deliberation and whose role is to ensure the deliberations proceed correctly. In the event of a tied vote, the chairperson has the casting vote.
The jury’s judgement is final; there is no right of appeal.
6. Judgement critieria
The judgement criteria are based on the assessment chart shown in the document “LTA 2023 assessment criteria”. These criteria apply to laureates and finalists.
7. The awards
The jury shall choose one winner per category based on the criteria shown in the document “LTA 2023 assessment criteria”. The winner of each category will be awarded the prix d’Excellence (Excellence Award) in that category.
The Excellence Award winners will receive a trophy and a plaque that can be displayed at the entrance of their establishment or in another suitable place.
The names of the laureates, the finalists and the winners will be published alongside their projects on the LTA 2023 website www.tourismawards.lu.
The laureates, the finalists and the winners will receive an LTA 2023 label. This label is intended for use in their business communications with a view to providing information on their status as part of the LTA 2023. The LTA 2023 label can be used on any of their media, for example in an e-mail signature, in company magazines, on their website, on social networks and on their marketing material. Graphic use of the LTA 2023 label is regulated by the LTA 2023 Graphic Charter and will be communicated to the laureates, finalists and winners when they are awarded their respective status.
Finalists and winners can use the LTA 2023 logo for advertising purposes for two years from the date of publication of the LTA 2023 winners.
8. The special awards
The jury gives a “Commended Municipality” special award to the best project submitted by a municipal administration. Selection for the “Commended Municipality” special award takes into account all categories based on the criteria listed in the document “LTA 2023 assessment criteria”.
The «Deserving Volunteer» special award is awarded by the jury to volunteers who work for the benefit of Luxembourg tourism. The jury may give out one or more «Deserving Volunteer» special awards. An application form for the “Deserving Volunteer” special award is available online at www.tourismawards.lu.
The ”Public’s Favourite” (“Coup de coeur du public”) special award will be given to the project that gets the highest number of votes on the website www.tourismawards.lu. In the event of a tied vote, the jury will choose the winner based on the criteria set out in the document “LTA 2023 assessment criteria”.
9. The entries
For an entry to be eligible, it must meet the conditions set out in points 1. and 3. of these regulations. The documents submitted with the entry must also be uploaded to the website www.tourismawards.lu before the closing date for entries.
The Organiser reserves the right to extend the entry period. Any extension of said period will be announced on the website www.tourismawards.lu.
The application form is available online on the www.tourismawards.lu website. It can be filled out in English, French or German.
All correspondence sent to the Organiser must include the ID reference number shown on the confirmation e-mail that the entrant receives after completing the online application on www.tourismawards.lu.
The entrant is responsible for the accuracy of the data he/ she provides during the competition. The information given must be truthful.
There is no right of participation in the competition.
Any material and documents submitted will not be returned to the entrant. Where applicable, any documents for submission in relation to the project, cannot be submitted by the entrant without permission from the documents’ legal owner.
10. Authorisation to use the submitted material
The entrant expressly agrees that the Organiser can use the submitted material, and make the submitted material available to any institution and body linked to the Organiser (such as Luxembourg for Tourism, regional tourist offices, Luxembourg City Tourist Office, etc.) for reproduction and public display purposes (including for brochures, posters, press releases, websites, social networks, etc.) without compensation to the entrant. If a photograph or document refers to other people, the entrant must obtain authorisation from these people in order to allow the Organiser to use this photograph or document.
The Organiser reserves the right to record, film, photograph and publish any content in connection with an award ceremony.
11. Withdrawal, cancellation and exclusion from the competition
The entrant may withdraw from the competition up to the day of the closing date for entries, (except in the event of a force majeure incident) by e-mail to email@example.com stating the ID reference number they received during the online application.
The Organiser reserves the right to cancel or end the competition at any time without notice and without giving a reason. The Organiser will make use of this option in particular if the proper execution of the competition cannot be guaranteed for technical reasons (due to a computer system virus, manipulation, or hardware or software errors) or for legal reasons. The Organiser reserves the right to cancel the competition if fewer than ten eligible candidates apply.
The Organiser reserves the right to exclude entrants who violate the competition rules. Any entrant who provides false information or who obtains an advantage through manipulation shall also be excluded.
The jury and members of their family as well as the Organiser’s employees and members of their family are excluded from participation.
12. Processing personal data
The personal data collected is processed by the Organiser exclusively for the purposes of participation in the competition. The data is treated in a strictly confidential manner and in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR). The data will not be communicated to third-party recipients, unless it is under the entrant’s specific instructions and subject to the applicable legal or regulatory requirements.
Personal data shall be kept in a form enabling the identification of the persons concerned for a period not exceeding the one for which the data is processed. In accordance with the GDPR, entrants have a right to information, access, rectification, erasure and portability in relation to their personal data. They also have a right to restrict and/or a right to object to the processing of their information by sending a request to the following address: Ministry of the Economy, General Directorate of Tourism, 19- 21 boulevard Royal, L-2449 Luxembourg.
13. Participation in the competition and acceptance of the regulations
Any submission of an entry implies the absolute and unqualified acceptance of these regulations as they are, without the option to submit a complaint regarding the results. Any disputes related to the interpretation or application of these regulations will be settled by the Organiser. No objection can be made.
14. Legal deposit
These regulations can be viewed on www.tourismawards.lu. In exceptional circumstances, the Organiser reserves the right to modify these regulations at any time, in whole or in part, provided that the participants are informed by an announcement on www.tourismawards.lu.